Except Artisan pre-order products：
Shipping Time and Rules
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order on our online store. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate bundle products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Delivery and Shipping Fee
We ship worldwide except for the Mainland of China, Russia, Indonesia, North Korea, Egypt, Cuba, Sudan, Syria, Iran, Ukraine, Pakistan, Thailand, Chile, and Brazil. As for customers in these countries, please kindly contact our local distributors or official store at https://snapmaker.com/distributor.
Orders from the US and AU will be shipped from the local warehouse and delivered by FedEx, DHL, UPS and USPS etc. If the product inventory is insufficient in the local warehouse, the entire order will be shipped from the Shenzhen warehouse. Orders from other areas will be shipped from the Shenzhen warehouse and delivered by FedEx, DHL, UPS, USPS and SF Express etc.
We offer free shipping on orders from Hongkong and Macao. For orders in other areas, shipping fee will be shown on the checkout page once the shipping address is settled.
International shipments may be subject to customs processing and additional charges. Snapmaker is not responsible to cover such costs. The customer is responsible for customs clearance/duties.
Please confirm your address before payment. If you enter the wrong address, please contact Snapmaker Support (email@example.com) in a timely manner. We will contact logistics personnel to solve the problem. Snapmaker orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Snapmaker assumes no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions. If your order is delayed for more than 2 days, you can contact Snapmaker Support (firstname.lastname@example.org) for the reason.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
After order payment, you will receive an order confirmation email. You can click “view your order” and skip to the express company’s official website to check your package shipment status. If you do not receive the email, it may be blocked automatically by your mail system. Please set email@example.com to allow list to receive the email from it.
Inspection and Sign
As Snapmaker products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Snapmaker Support (firstname.lastname@example.org).
Once you (or someone else on your behalf) signs for the item, Snapmaker will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Snapmaker Support within 24 hours after you receive the package so that we can resolve the problem immediately.
When the parcel is displayed for receipt during transportation but you do not receive it, the parcel should be lost. In this case, you need to cooperate with Snapmaker and take the logistics claim number to the logistics company for claimant.
1. After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card. If the order is paid for via PayPal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
2. How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can contact Snapmaker Support (email@example.com) to apply for cancellation. If your order has been shipped, you cannot cancel it. Please contact Snapmaker Support (firstname.lastname@example.org) to apply for a sales return.
3. Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
4. Under what circumstances will the Snapmaker Online Store cancel an order unilaterally?
The Snapmaker Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Snapmaker Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
Shopify identified your order as a high-risk order.
Snapmaker receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
Snapmaker determines that the purchase was made through improper means or finds evidence that the order was not made legally.