CONTACT US

Customer Service & Technical Support Hours

Our customer service and technical support teams are available (GMT+08:00):

Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed

Submit A Request

📋 General Inquiry: For pre-sales, order issues, feedback, or other non-technical matters regarding all Snapmaker machines
📋 U1 Technical Support: For hardware, software, or firmware issues related to the U1
📋 Artisan/2.0/J1/J1s/Ray/Original Technical Support: For technical issues related to Artisan, Snapmaker 2.0, J1, J1s, Ray, or Original
📋 Become a Reseller: Apply to become a Snapmaker distributor or reseller

For pre-sales and logistics inquiries

✉ info@snapmaker.com

For technical support inquiries

✉ support@snapmaker.com

Inquiry form

📋 For Order status, shipping delays, tracking, or missing/damaged items: Order/Shipping Issues
📋 For Pricing or product inquiries: Quotation Request
📋 For Product returns or refunds: Return/Refund Request
📋 For Technical support for product issues: Troubleshooting Request

For news, media, and events collaboration

✉ press@snapmaker.com

For YouTube,Tiktok influencers collaboration

✉ affiliate@snapmaker.com

For social media content partners collaboration

✉ social@snapmaker.com

FAQ

🚩Artisan
🚩Snapmaker 2.0
🚩J1s
🚩Ray
🚩Wiki
🚩Luban Software

Community

💬 Facebook group
◾ Snapmaker Artisan
◾ Snapmaker Ray
◾ Snapmaker J1/J1s
◾ Snapmaker 2.0/Original

💬 Forum