How It Works?
1. Share your referral link with friends to invite them to the Snapmaker Official Online Store.
2. After they buy their Snapmaker Machine.
3. 5% cash back for you and your friends!
How It Works
1. Share your referral link with friends to invite them to the Snapmaker Official Online Store.
2. After they buy their Snapmaker Machine.
3. 5% cash back for you and your friends!
Frequently Asked Questions
Frequently Asked Questions
What is the Referral Program?
The Snapmaker Referral Program allows you to invite friends to purchase Snapmaker products and earn rewards.
Your friends receive an exclusive 5% referral discount on machine purchases when using your referral coupon, and you can earn PayPal cashback or a Gift Card as commission when their order is successfully shipped and meets the program requirements. Commissions are settled quarterly, in January, April, July, and October, covering eligible commissions from the previous three months.
Please note:
● Referral coupons used before June 9, 2026 provide a 5% discount on the entire eligible order.
● Referral coupons used on or after June 9, 2026 will only provide a 5% discount on eligible Snapmaker machine purchases and cannot be applied to accessories, modules, materials, spare parts, or other non-machine products.
● Commission is only issued for successfully shipped and eligible orders.
● Orders placed by the referrer themselves, including purchases made using their own referral coupon, are not eligible for commission.
For more details, please refer to: Referral Program
Who can participate in the Referral Program?
Anyone with an account on our Referral Program platform can participate. You need to click the link below to sign up and join our Referral Program in order to obtain your unique referral link. Your friends can place orders by clicking your link and using your referral coupon.
⚠️ Note: You must have an account on the same regional store where your friends will shop to be eligible for cashback. Only then can your friends successfully use your referral coupon, and you will be eligible to receive commission after their order is placed and shipped.
US Store: United States
EU Store: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Excluding Remote Area), Sweden
AU Store: Australia
Global Store: Canada, Georgia, Hong Kong (China), Iceland, India, Japan, Kazakhstan, Lebanon, Macao (China), Malaysia, New Zealand, Norway, Oman, Panama, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Taiwan (China), Thailand, United Kingdom, Vietnam.
Why does my account show “User does not exist” when logging in?
This usually happens when the login store is different from the one used during registration.
Please make sure that you are logging in on the same regional store platform where you originally registered your account.
Each regional store (US / EU / AU / Global) operates separately, so accounts are not shared across platforms. If you try to log in on a different store, the system may show that the account does not exist.
US Store
EU Store
AU Store
Global Store
If you are still unable to log in after confirming the correct store, please contact info@snapmaker.com for further assistance.
Why is my account shown as not approved after registration?
This is caused by the built-in risk control system of the Referral Program. In some cases, accounts may be temporarily flagged during the review process.
Don’t worry. If this occurs, please contact our customer support team at info@snapmaker.com. Our team will review your case and remove the restriction if applicable. The review will be completed within 1 business day.
How do I share my referral link?
After logging in, visit your account dashboard to copy your unique referral link, then share it via email, social media, or messaging apps.
⚠️ Note:
• Referral links remain valid for 7 days after your friend clicks them.
• Only orders placed within this 7-day window will be eligible for commsions.
• Referral tracking is based on cookies.
If my friend did not use my coupon, can I still receive commission?
Yes. Referral tracking is based on a 7-day cookie attribution window. If your friend clicks your referral link and completes a purchase within 7 days, the order will be eligible for commission even without using a coupon.
You can view all successfully attributed orders in your Referral Program dashboard.
How can I view the list of orders I referred?
Please click the link below and log in to the store where you registered your account. After logging in, go to your Dashboard and click Sales to view all orders generated through your referrals.
Order Status Explanation:
Approved: The referral has been successfully attributed. Eligible commissions will be included in the applicable quarterly settlement once the order is successfully shipped and meets all program requirements.
Rejected: The order has been refunded or otherwise marked as ineligible by the system. Please note that a “Rejected” status does not necessarily mean that no commission will be paid, as certain adjustments such as VAT refunds or price differences may be reviewed manually.
US Store
EU Store
AU Store
Global Store
Why do I see fewer than 5 successful referral orders, but my coupon code has already reached the usage limit?
Successful referral orders are tracked based on cookies rather than coupon code usage.
For a referral order to be counted as a successful referral, your friend must place the order within 7 days after clicking your Referral Link. In this case, the order can still count as a successful referral even if your coupon code is not used.
However, if your friend places the order more than 7 days after clicking your Referral Link but still uses your coupon code, the order will consume one usage of your coupon code, but will not be counted in your successful referral order list.
As a result, it is possible to see fewer than 5 successful referral orders while your coupon code has already reached its usage limit.
How and when will I receive my cashback reward?
You will receive a commission based on your referral tier and your friend’s eligible order amount.
Commissions are settled once per quarter. Settlements are processed in January, April, July, and October, covering eligible commissions from the previous three months.
For example:
● The January settlement covers eligible commissions from October to December of the previous year.
● The April settlement covers eligible commissions from January to March.
● The July settlement covers eligible commissions from April to June.
● The October settlement covers eligible commissions from July to September.
⚠️ Note: Only successfully shipped and eligible orders are included in commission settlement. Orders placed more than 7 days after clicking the referral link are not eligible for commission.
Reward tiers are as follows:
●
Existing participants (joined before June 2, 2026): 5% cashback
● New participants (joined on or after June 2, 2026):
Level 1: 3% cashback
Level 2 (requires $5,000 in referred sales): 5% cashback (applies only to sales beyond the $5,000 threshold)
How will I receive my cashback payout?
You can choose one of the following payout methods:
• Gift Card
• Cashback via PayPal
Please note: your choice of payout method does not affect the quarterly settlement schedule.
Can I change my commission payout method?
Yes, you can change your payout method at any time.
Steps:
1. Click Dashboard
2. Click “Go to Payment Settings”
3. Open Payment Settings
4. Select your preferred payment method and enter required information
5. Click “Save”
Our operations team will process your commission payout using the payment method selected at the time of the applicable quarterly settlement.
Is there a limit to how many times a referral coupon can be used?
There is no limit to the number of friends you can refer.
However, starting from June 9, 2026, each referral coupon can only be used up to 5 times per regional store, regardless of when it was generated. Once it reaches 5 uses, it will expire.
If a coupon was already used more than 5 times before June 9, 2026 (but below the previous 20-use limit), it will still be restricted to a maximum of 5 valid uses going forward.
Can I change my referral coupon name, and will it reset usage count?
No. Changing your coupon name will not reset or affect its usage count.
By default, the coupon name is set to your registered account name. You can update it anytime in your dashboard, but the usage history and limits remain unchanged.
Can a referral discount be combined with other coupons?
No. If your friend uses your 5% referral discount, they cannot apply any other coupon codes.
Can I invite friends from other sites to participate in the Referral Program?
No. Referrals must be made within the same regional store.
If you registered on the EU store but want to refer friends who will purchase from the US store, you’ll need to create a separate referral account for the US store.
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Excluding Remote Area), Sweden
AU Store: Australia
Global Site: Canada, Georgia, Hong Kong (China), Iceland, India, Japan, Kazakhstan, Lebanon, Macao (China), Malaysia, New Zealand, Norway, Oman, Panama, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Taiwan (China), Thailand, United Kingdom, Vietnam.
How do I track my referrals and rewards?
Log in to your account and visit the Sales section to track all referral orders and earn commsions rewards.
My referred order is valid, but why does the backend show its status as “Rejected”?
If an order has a full or partial refund, the system will automatically mark the order as “Rejected.” This is a system-generated status, and we are currently unable to manually change it.
However, please don’t worry. The “Rejected” status does not necessarily mean that you will not receive a commission. Under normal circumstances, commissions are calculated based on the eligible products in the order.
If the refund is related to VAT, a price difference, or other adjustments, rather than an actual product return or order cancellation, we will manually review and adjust the commission during the quarterly settlement to ensure it is calculated correctly.
If you believe your commission amount is incorrect after the applicable quarterly settlement, please contact our Customer Service Team at info@snapmaker.com, and we will review it for you.
How can I earn higher commission rewards?
You can apply to join the Affiliate Program to earn higher commission rates based on referral performance.
Application Link
To learn more about the Affiliate Program, please visit: Affiliate Program
If you encounter any issues during the application process, please email our marketing manager at affiliate@snapmaker.com, and CC blaynesapelli@snapmaker.com and evelyn@snapmaker.com.
Why have I not received my commission yet?
If you have not received your commission, please check the following:
Step 1: Check the quarterly payout schedule
Commissions are settled once per quarter, in January, April, July, and October, covering eligible commissions from the previous three months.
Please check whether your referred order was successfully shipped and became eligible for commission during the three-month period covered by the applicable quarterly settlement.
Step 2: Check your payment method
Please confirm that you have correctly set up your commission payout method in your account. Without a valid payment method, the commission cannot be processed.
Step 3: Check order eligibility
Refunded, cancelled, unpaid, or disputed orders are not eligible for commission. Please check the order status in your Referral Program dashboard.
If your order is eligible but your commission is still missing after the applicable quarterly settlement, please contact our support team at info@snapmaker.com for further assistance.
Who can I contact if I have issues with my referral rewards?
If you encounter any problems, please contact our customer service team at info@snapmaker.com and provide your referral link and relevant details for assistance.