Shipping Country/Region
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Global Site: Afghanistan, Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Brunei, Cambodia, Canada, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liechtenstein, Macao, Macedonia, Malaysia, Maldives, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Myanmar [Burma], Nepal, New Zealand, North Korea, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Réunion, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Svalbard and Jan Mayen, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vatican City, Vietnam, Yemen
Snapmaker does not support shipping to countries or regions other than those listed above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
Shipping Warehouse
Our production warehouse is located in Shenzhen, China, with regional shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.If you're located in one of these regions, your order will typically be shipped from the nearest local warehouse. However, if the local warehouse is out of stock, your package will be shipped from our warehouse in China.For orders placed from regions outside the ones listed above, shipping will be fulfilled directly from our Chinese warehouse.
Delivery Time
Orders will be processed and shipped within 1-3 business days from the purchase date (excluding pre-order items). Standard shipping usually takes 3-7 business days. For shipping times specific to machines and modules, please refer to: When can I expect my order to be shipped?
Note: Delivery Time = Processing Time + Shipping Time
Shipping Cost
Shipping costs are calculated at checkout based on the package weight and destination. Customers in the EU, Canada, and the UK enjoy free shipping on orders over $99/€99. For all other regions, shipping fees apply and vary depending on the package's weight and delivery location. For more details, please refer to the table below:
US
EU
Global
VAT Fees
International orders, taxes, customs duties, and import fees may apply depending on your country's regulations. Snapmaker follows standard international shipping policies, and customers are responsible for any applicable import taxes.
EU Countries
The price of the item on our EU sites includes VAT. The VAT rate is 19%.If you have a valid VAT ID, you may qualify for a VAT exemption. Please click here to submit your information, and our customer service team will provide you with a coupon code to deduct the VAT. If no VAT ID is provided, VAT will be included in the final price at checkout.
United States
Sales tax may be applied at checkout, depending on your state/province. If you qualify for a sales tax exemption, please register an account on our official online store and email your tax-exempt certificate to our customer service team at info@snapmaker.com. Once verified, we will update your account to reflect the tax-exempt status.
United Kingdom
20% VAT will be charged on the checkout page.
Canada
No additional customs duties for Canadian customers, as our products are shipped from local warehouses.
Australia
No additional customs duties for Australian customers, as our products are shipped from local warehouses.
Switzerland/Norway/Other Countries
Import taxes, VAT, and duties are determined by local customs authorities.Customers are responsible for any applicable fees. Please check with your local customs office before placing an order. Here are the HS code for Snapmaker products for your reference.
Machine: 8485200000
Modules/Accessories: 8485903000
Materials: 3916909000
Request for Invoice
Snapmaker does not provide paper invoices. A download link for your invoice is included in the order confirmation email. You can search for an email with the subject 'confirmed' in your inbox to access it. If you cannot find the download link or need to modify the invoice, please contact our customer service team at info@snapmaker.com for further assistance.
Orders Tracking
You will receive a notice of shipment email with tracking information upon the shipment of your order. It may take up to 72 hours for your tracking number to be activated. You can also click here to track your order status.
Frequently Asked Questions
Q: Why is my order arriving in multiple shipments?
A: While we make every effort to ship your items together, sometimes we need to split your order into multiple shipments due to package size or product availability. Please note that there are no additional fees for multiple shipments. You will receive separate emails with tracking numbers and details of the items in each shipment.
Q: How can I update my shipping address?
A: If the order has not shipped: Please email info@snapmaker.com with your Order ID and the updated shipping address, and our customer service team will assist you.
If the order has been shipped: Please contact the courier to update the shipping address, and email info@snapmaker.com with your Order ID and the updated address. Our customer service team will try to assist you in updating it.
Q: Can I modify my order after placing it?
A: If you need to modify your order, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to contact the courier to refuse delivery, and you will be responsible for the return shipping costs.
Q: How do I cancel my order?
A: • If the order has not shipped: Please email info@snapmaker.com with your Order ID and cancellation reason, and our customer service team will assist you.
• If the order is in transit: Contact the courier to refuse delivery, then email info@snapmaker.com with your Order ID and cancellation reason. Our customer service team will guide you through the next steps.
• If the order has been delivered: You can request a refund within 14 days of receipt, provided the package is unopened. If eligible, please email info@snapmaker.com with your Order ID and cancellation reason. Return shipping fees will be at your expense, and a 10% restocking fee will be deducted from your refund. For more details, please refer to our Refund Policy.
Q: Why hasn’t my order tracking been updated for several days?
A: Shipping status updates may be delayed, especially during cross-border transportation or handover to the logistics company. If tracking hasn’t been updated for more than 5 days, please click here to contact our customer service team or the shipping carrier for further assistance.
Q: What happens if my package is returned after it is shipped?
A: If the courier was unable to deliver the package (e.g., no one was home), the package may be returned. If your package is returned to us, please contact the carrier to verify the reason and request a rescheduled delivery. If the carrier is unable to reschedule, please click here to reach out to our customer service team for further assistance.
Q: What should I do if I receive the wrong item?
A: We're sorry for the mix-up! Please click here to contact our customer service team within 3 days of delivery with your order number and a photo of the incorrect item. We'll get back to you within 1-2 business days.
Q: My package shows as delivered, but I didn’t receive it.
A: • Check Green Shipping Protection:
Confirm whether you purchased Green Shipping Protection. If you did, please file a claim with Seel (the provider of Green Shipping Protection) and obtain a claim ID. [View Seel Terms]
• File a Courier Claim:
Submit a package loss claim with the courier and obtain a claim ID from them as well.
• Contact Us:
Email your order number, both claim IDs, and a brief description of the lost package to info@snapmaker.com. Our customer service team will get back to you within 1–2 business days.